We held true to this approach last year and despite less-than-ideal conditions, FCCF outperformed its three benchmark indices in 2022."įFAM is the investment adviser and managing member to Freedom Consumer Credit Fund. "We've long believed in the value of programmatically accessing capital markets rather than trying to be market timers. "The Federal Reserve's dramatic reaction to record-high inflation resulted in an eventful 2022 for capital markets, which makes this recognition by GlobalCapital and industry voters especially rewarding to our team," said Andrew Housser, co-founder and co-CEO of Achieve. In 2022, FFAM managed the close of five FCCF-sponsored securitizations: three deals backed by a combined $840 million in Achieve Personal Loans ( formerly known as FreedomPlus loans) one deal backed by $205 million in Consolidation Plus personal loans and an innovative, precedent-setting securitization backed by $175 million in newly-originated home equity lines of credit (HELOCs). The finalists and winners were determined by two separate rounds of voting by industry participants. FFAM was selected as a finalist in the ABS Issuer of the Year category alongside Affirm, Freddie Mac, Mosaic and Pagaya. With Cask’s help, the company realized a deeper focus on customer centricity and design thinking to create a world-class experience, providing employees with the information that they need, when they need it.GlobalCapital's US Securitization Awards recognize organizations that have been involved in the most innovative or challenging transactions in the 2022 calendar year the quality of execution and structuring investment, growth and progression in the business and that stand out for the breadth and depth of their securitization franchises. We are on the road toward significant growth in the future.” “We are excited about the ability to connect in real-time [to our employees and customers. “We could have not gone down this journey without the help and guidance from Cask,” Luman said. With a 75 percent increase in employee satisfaction, employees are engaged and connected to the work like never before. Employees now have access to dynamic mechanisms that help them update and maintain content for a curated experience based on roles within the company. Today, company culture is stronger than ever, with a 25 percent increase in employee retention levels, bolstered by a modern employee experience. With Cask as a partner, Freedom Financial realized a 70 percent increase in automation, and 40 percent increase in productivity. Through enterprise road mapping, the team began by working to understand Freedom Financials’ enterprise architecture/requirements, employee and customer experience personas and strategy to align centers of excellence. The Cask team began by engaging all levels of the organization to move from a manual process to a stronger, digitally focused strategy for customer needs, both inside and outside the company. “We needed to create this fully immersive experience for employees, that built upon not only on our amazing culture, but brand loyalty,” Linda Luman, SVP, human resources/CHRO at Freedom Financial, said.Īs the company grew, they realized that building a single system of engagement at the company for all employees would increase the level of productivity and self-service options for support, automate manual processes, recruit new talent, and accelerate acculturation all while showcasing their unique company culture.įreedom Financial would need to undergo a major transformation. With proper strategy, transformation and implementation, this HR Services Delivery contract would focus on human-centered design to increase engagement and productivity, ensuring rapid adoption levels of new protocols. Many team members reported they felt “disconnected from the company.”Ĭask was tasked with transforming the employee experience at Freedom Financial into a world-class destination that empowers workers while building brand equity and loyalty. Additionally, the onboarding and off-boarding process was extensive and time-consuming, and failed to adequately connect employees with company culture and values. With $750 million in annual revenue, the company is a leader in online financial services that provides millions of consumers with successful solutions for debt settlement, mortgage shopping and personal loans, but the employee experience lacked the personal touch that the firm’s customers received.Įmployees and content managers used a number of different internal systems to perform their jobs, which resulted in operational inefficiencies across the company. Freedom Financial is a financial and debt relief services firm with 12,000 employees spanning California and Arizona.
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